Communication from the Zoo: Reports from Zoological Facilities of the Impact of COVID-19 Closures on Animals

Zoos engaged in a range of communication types with prospective visitors during the temporary closures necessitated by COVID-19 pandemic. This study sought to (1) investigate social media reports and public responses zoo-animal-related posts over one-year period lockdowns; (2) understand use reporting language news articles concerning animal zoo closures, whether this differed across species; (3) how keepers perceived general behavior, they behavior keeper–animal interactions, facility closures. Data were collected from BIAZA-accredited zoos’ Facebook pages (March 2020 March 2021) (Google search outputs 20 5 April 2021). Keeper perceptions captured via questionnaires (May August on taxa, reported behavioral changes used communications. In reports, mammals more frequently represented than was expected (p < 0.05). Behavioral negative 0.05) less positive or neutral Keepers overall changes, as well their own interactions animals. On Facebook, described using combination descriptions anthropomorphic terms, which primate species, 0.05), while The regarding Carnivora reverse this. enabled an understanding impact animals, communicated public. findings may reflect relationships that humans have animals need for methods will capture visitors’ interest induce empathy various species.